SMS & A2P 10DLC Compliance

Last Updated: September 28, 2026

Starling AI provides a messaging platform that businesses use to communicate with their own contacts over SMS. This page describes how SMS messaging works on Starling AI, the rights of message recipients, and our approach to mobile carrier and A2P 10DLC compliance. It also covers the texts Starling AI sends on its own behalf to people who try our product (see Starling AI demo texts). It supplements our Terms of Service and Privacy Policy.

Who sends the messages

Starling AI is a technology provider. The businesses that use Starling AI (each, a “Client”) determine the recipients, content, timing, and consent status of the messages sent through the platform. As between Starling AI and a Client, the Client is the sender of its messages and is responsible for compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state messaging laws, and all applicable carrier requirements.

Starling AI demo texts

Starling AI also runs its own text program for people who try our product. Unlike the Client messages described above, in this program Starling AI LLC is the sender.

How you join: at starlingagent.com/try you enter your name and mobile number and check a consent box that is not pre-checked. Consent is not a condition of any purchase.
Sent from: (346) 676-4222.
What you will receive: recurring automated marketing texts from Starling AI, including messages from our AI assistant showing how it follows up with leads, information about Starling AI products, and invitations to schedule a walkthrough with our team.
Message frequency varies.
Message and data rates may apply.
Stop anytime: reply STOP to (346) 676-4222. You will receive one confirmation and no further texts from this program. Reply HELP for help, or contact admin@starlingagent.com or (832) 808-6483.
Carriers are not liable for delayed or undelivered messages.
Your number and consent are never sold or shared with third parties or affiliates for their marketing. See Privacy of your mobile information below.

En español

Starling AI también tiene su propio programa de mensajes de texto para quienes prueban nuestro producto. A diferencia de los mensajes de los Clientes descritos arriba, en este programa Starling AI LLC es el remitente.

Cómo te inscribes: en starlingagent.com/try escribes tu nombre y tu número de celular y marcas una casilla de consentimiento que no viene marcada. El consentimiento no es condición de compra.
Número que envía: (346) 676-4222.
Qué recibirás: mensajes de texto de marketing automatizados y recurrentes de Starling AI, incluidos mensajes de nuestro asistente de IA que muestran cómo da seguimiento a los leads, información sobre los productos de Starling AI e invitaciones para agendar una llamada con nuestro equipo.
La frecuencia de los mensajes varía.
Pueden aplicar tarifas de mensajes y datos.
Cancela cuando quieras: responde STOP al (346) 676-4222. Recibirás una sola confirmación y ningún otro mensaje de este programa. Responde HELP para recibir ayuda, o escríbenos a admin@starlingagent.com o llámanos al (832) 808-6483.
Los operadores no son responsables de mensajes retrasados o no entregados.
Tu número y tu consentimiento nunca se venden ni se comparten con terceros ni afiliados para su propio marketing.

Message types and frequency

Messages sent through the platform may include lead follow-up, appointment scheduling and reminders, conversational replies, and account or service notifications. Message frequency varies and depends on each Client’s configuration and your interactions.

Opt-out and help

You are always in control of the messages you receive:

Reply STOP to any message to unsubscribe and stop further messages.
Reply HELP for assistance.

Opt-out requests are honored promptly, and once you opt out you will not receive further messages from that program unless you opt back in.

Rates

Message and data rates may apply depending on your mobile carrier and plan. Starling AI does not charge recipients for messages.

Messages are only sent to recipients who have provided the consent required by law to the relevant business. Each Client is responsible for obtaining and maintaining proof of that consent before any message is sent, and for honoring opt-outs on an ongoing basis.

A2P 10DLC registration

Application-to-person (A2P) messaging in the United States is delivered over carrier networks under the 10DLC framework. Messaging brands and campaigns are registered with The Campaign Registry as required, with accurate business information, use-case descriptions, sample messages, and opt-in details. Clients are responsible for the accuracy of registration information associated with their messaging.

Privacy of your mobile information

Mobile opt-in information is never shared with third parties for their marketing purposes. Phone numbers and SMS consent collected for messaging are not sold or shared with third parties or affiliates for their own marketing. See our Privacy Policy for full details on how information is handled.

Questions

For questions about messaging or this page, contact us at admin@starlingagent.com or (832) 808-6483.